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Frequently Asked Questions
Frequently Asked Questions
FAQs

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  • Whiteboard Paint

    Smart Whiteboard Paint Questions & Top Tips


    Welcome to the Smart Whiteboard Paint FAQs for Smarter Surfaces. Below we have outlined the answers to the most commonly asked questions.


    • How To Apply Whiteboard Paint

      To ensure a perfect whiteboard finish, please :

      • Undercoat with a primer (this will smoothen the area and ensure that Smart Whiteboard Paint stays on the surface rather than being absorbed into it).
      • Be sure to use a different roller for both the primer and the Smart Whiteboard Paint. If you choose to use the same roller, the water involved in washing the roller will have damaging effects on the whiteboard paint.
      • Only paint the specified coverage area as clearly labelled on the tin. Stretching the paint will affect the whiteboard performance.
      • Note this is a one coat specialist coating. To ensure optimum results we recommend rolling over the surface ten times during the coat.

      Once applied correctly, the award-winning Smart Whiteboard Paint comes with a ten-year performance guarantee.


      How is Smart Whiteboard Paint applied?


    • Priming & Sealing

      Why should I apply primer before applying Smart Whiteboard Paint?

      A primer helps give a surface a smooth finish. Secondly, they act to 'seal' a surface. This means that when you apply Smart Whiteboard Paint on a surface that has been primed, the properties within our whiteboard paint will stay on the wall rather than being absorbed into the wall. In summary, using a primer or sealer means you will get a smoother surface with optimum write-on-wipe-off functionality.

      What type of heater can be used to speed up the primer's drying process? Can an infrared lamp be used?

      A normal fan heater can be used to speed up the drying process. An infrared lamp can also be used but it can’t be placed too close to the surface.

      Magnetic Base

      Can you use Magnetic Paint as a base product?

      Yes, we recommend using our Super Magnetic Paint or our Magnetic Plaster. For a rapidly installed magnetic and writable surface, choose our Magnetic Whiteboard Wallpaper instead. Learn more here.


    • Suitable Surfaces

      Can Whiteboard Paint be applied on any surface?

      Smart Whiteboard Paint can be applied to almost any smooth surface (glass, metal, concrete, wood, etc.). If you are using Smart Whiteboard Paint - Clear over an existing colored surface, we recommend you use our Smart Clear Primer for best performance. If you are using Smart Whiteboard Paint - White, it is essential to prime the surface first with Smart White Primer or any good quality water based white primer.

      Smart Whiteboard Paint Clear can be applied over any color, except for white as it may tinge the wall. For best results use Smart Whiteboard Paint White over a white surface.

      Can you paint glass with Smart Whiteboard Paint?

      Yes, for a white finish apply our Smart White Primer first. For a transparent finish, apply Smart Whiteboard Paint Clear directly to the glass.

      Can you paint onto wood with Smart Whiteboard Paint?

      Yes. Ensure that the surface is smooth before application. Fill any holes with a filler. Apply Smart White Primer before applying Smart Whiteboard Paint White (or apply Smart Clear Primer before applying Smart Whiteboard Paint Clear). Sand after each coat of primer and re-apply primer as required.

      Can you paint over wallpaper?

      Yes, painting over wallpaper is possible. You can apply Smart Whiteboard Paint over smooth wallpaper only. Do not apply over a textured wallpaper. For a white finish, apply 2 coats of Smart Whiteboard Primer. For a clear finish, use 2 coats of Smart Clear Primer if the wallpaper is porous.

      Can whiteboard paint be used outside?

      Yes. Our product has been tested to withstand temperatures up to minus 16 degrees celsius and is UV light (ultraviolet) resistant. However, the area should be sheltered and dry to ensure best performance. Please note Smart Whiteboard Paint should not be stored for an extended period of time below zero.

      Will the walls yellow in sunlight?

      Smart Whiteboard Paint is used in very hot climates all over the world including the Middle East and Australia. UV resistance means that interior surfaces with Smart Whiteboard Paint will not yellow, even in the hottest conditions.

      Can you paint onto the floor with whiteboard paint?

      Smart Whiteboard Paint has not been tested for slip resistance and as with any painted finish it could wear according to the traffic on it. Our performance guarantee is as a dry erase paint and does not extend beyond that.

      Can you paint an existing whiteboard with Smart Whiteboard Paint?

      Smart Whiteboard Paint is an ideal whiteboard repair product for most surfaces. Smart Whiteboard Paint can be applied directly onto existing whiteboards without any primers, just ensure all marker residue has been removed. For blackboards, we recommend you wipe the surface down with a damp cloth to remove any old chalk. Next, coat the blackboard with Smart White Primer. To complete, apply Smart Whiteboard Paint.

      Can you use whiteboard paint as a projector screen?

      Smart Whiteboard Paint can be used as a projector surface although it was not designed for this purpose. Many of our education and business customers use Smart Whiteboard Paint as a projection surface (as well as a whiteboard surface). For a better quality projection surface, please use one of our projection screen solutions specifically designed for projection.

      Will there be a reflection?

      If you notice a 'hotspot' on the surface, simply re-angle your projector to eliminate it. If you require a high-performance projector surface we recommend using one of our Projector Paints. If you are looking for a surface with both projector and whiteboard functionalities, choose our Smart Whiteboard Wallpaper Low Sheen.





    • Spillages

      Smart Whiteboard Paint can be cleaned with any Xylene based cleaner. This can be easily found in DIY or motor stores. Please note, this is not suitable for removing Smart Whiteboard Paint from skin.

    • How To Use Whiteboard Paint

      It's easy! Use Smart Whiteboard Paint in exactly the same way as you would use a whiteboard. Write-on wipe-off - repeat!

      Any high quality whiteboard accessories will work with Smart Whiteboard Paint. Browse our accessories here.


      Visit our “How to Use” page of our website to spark your imagination of all the ways you can work better with our products.

    • Markers

      All the dry erase products in our range are designed to be compatible with all good quality whiteboard markers. For the best compatibility, we recommend purchasing markers available here as these have been tested for optimum compatibility with Smart Whiteboard Paint. 

      Can I use permanent markers?

      No, like any regular whiteboard, Smart Whiteboard Paint is not compatible with permanent markers. If permanent markers are used on Smart Whiteboard Paint, we advise using our Permanent Ink Remover to remove.

      How do I get permanent marker off my whiteboard wall?

      It may be possible to remove a permanent marker by writing over it with a whiteboard marker. This will 'wet' the ink again, thus making it easier to remove. Wait two minutes, then wipe off. If this fails to work, use Permanent Ink Remover available from our web store. This is a specialised cleaner designed to remove permanent marker, stubborn stains and ghosting from whiteboards and whiteboard painted surfaces.



    • Cleaning

      For the most efficient cleaning we recommend wiping your dry wipe wall clean with a regular dry or slightly damp cloth. For easier cleaning, you can also use any standard Whiteboard Cleaning Spray. For tough or stubborn marks, we recommend customers use our Permanent Ink Remover

      During the first 30 days from application, we recommend cleaning your surface every day using the supplied Smart Micorfibre Cloth. After 30 days it is recommended to thoroughly clean the surface weekly with a standard whiteboard cleaner.

      There are ‘shadows’ or large marks on my surface, what can cause this?

      This is likely due to either improper application or the paint has been "stretched" over an area larger than advised. The Smart Whiteboard Paint application guide must be followed for all applications. The paint is formulated specifically to cover the area specified on the kit and cannot be stretched to cover an area greater than we recommend.

      How do I clean a stained whiteboard?

      We recommend you try our Permanent Ink Remover on troublesome areas of your surface. This is an extremely high performing product which is not suitable for daily cleaning. If you would like advice on any issue, please email a picture of the affected area, along with your order number and total surface size (in square feet) to support@smartersurfaces.com.

      How to clean a whiteboard wall - Can I use alcohol to clean my Smart Whiteboard Paint surface?

      Continued use of alcohol on Smart Whiteboard Paint may deteriorate the integrity of your surface and reduce performance. We have designed our range of cleaning fluids to provide the best cleaning results while maintaining the quality you expect from your Smart Surface. You can see our full range of cleaning products here.



    • Product Range

      Are there different colors available?

      Smart Whiteboard Paint is available in a white finish or a clear (transparent) finish. The clear finish allows you to retain the original color or graphics on your wall and benefit from whiteboard functionality.

      Are there different sizes available?

      Smart Whiteboard Paint is available in 2 kit sizes: 21 sq. feet & 65 sq. feet. These kits can be combined to create larger size areas.

      What roller should you use to paint Smart Whiteboard Paint with?

      Each kit is supplied with a roller designed to be used with Smart Whiteboard Paint.
    • Kit Contents

      Each Smart Whiteboard Paint kit (Clear and White) contains more than just paint!  Each kit also comes with the contents listed below:


      Item 21 sq. feet 65 sq. feet
      Smart Whiteboard Paint Part A (White or Clear) 2 6
      Smart Whiteboard Paint Part B (White or Clear) 1 1
      Roller Handle 1 1
      Roller Sleeve 1 1
      Sanding Block 1 1
      Latex Gloves (Pair) 1 1
      Whiteboard Eraser 1 1
      Application Guide 1 1
    • Safety

      When to use different types of personal protective equipment.

      Use the gloves supplied in the kit while applying Smart Whiteboard Paint. In addition, safety glasses should be worn. As with any painting process, ensure the room is ventilated

      Is Smart Whiteboard Paint flammable?

      Smart Whiteboard Paint is not flammable. Smart Whiteboard Paint has a flashpoint above 158 degrees fahrenheit.

      How do I remove the paint from skin?

      There are two ways you can remove whiteboard paint from skin. The first option is to mix salt into warm water and rinse your hands with the solution. The second option is to use a premade material called sand soap which can be purchased in any good car garage.

    • Combine With

      Are all whiteboard paints magnetic?

      Our Smart Whiteboard Paint is not magnetic however you can layer our products to add more functionality to your surface. To discover all the products you can combine to add more functionality to your surface, click here.