Smarter Surfaces

All Orders Dispatched from Chicago

Terms & Conditions

PLEASE READ

This website belongs to SWWBP Ltd trading as Smarter Surfaces.

Smarter Surfaces and Smart Wall Paint (“trademarks”) displayed on this website are registered and unregistered trademarks of SWWBP LTD. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner. 


Shipping & Delivery

Any order placed with SWWBP LTD will be delivered within the timeframe selected, provided that the details that the customer provides are correct. Deliveries are handled by TNT, UPS and DHL (dependent on the delivery option you choose) and will only be delivered to a physical address. These couriers require that all deliveries be signed for by the receiver, or by someone on behalf of the receiver. Please make sure that someone is present to sign for your parcel.

Privacy & Security

SWWBP Ltd does not share any of your personal information with any third party. SWWBP LTD also does not store any of your credit card information. Should you choose to create an account on one of our websites, your personal information will be stored on our secure server. We currently use Realex Payments and PayPal as our secure 3rd party payment providers as secure payment processors.

Returns & Replacements

If your kit is undamaged, unopened and returned within 30 days then a refund can be issued. For further information on our returns policy please visit our returns page.

Ordering

Ordering on one of SWWBP Ltd websites is done by adding products to your cart, then using the check out facility to stipulate a payment method and delivery address. 
SWWBP Ltd reserves the right to refuse service, cancel orders, and terminate accounts at the company's discretion. 

Quotations and Orders

A quotation for goods or services is valid for 30 days from the date when the buyer receives the quotation, unless otherwise agreed in writing. The quotation is invalid if the buyer does not accept the quotation unconditionally by placing a written order within 30 days.

Disputes

SWWBP Ltd will work with you to resolve any issues should they arise. Please email support@smartersurfaces.com.

However, complying with the European Union Online Dispute Resolution (ODR) service, should you feel you need to escalate a dispute you can do so via the ODR Portal below.

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Viewing Orders

If you created and account when ordering your order details and history may be viewed on the Order section of the Account Page.

Updating Account Information

Customers may update their personal information on the Account Page.

Feedback

We welcome all comments, feedback, information, or materials, which you submit to us through or in conjunction with this site. Please note that your Feedback shall be considered non-confidential and become our property. By submitting your Feedback to us, you agree to a no charge assignment to us of all right, title and interest in copyrights and other intellectual property rights on a worldwide basis to your Feedback. We shall be free to use your Feedback on an unrestricted basis.

Should you provide us with feedback and request that we not use it in the future, we will respect your decision and work with you to ensure your needs are met.

Consent to Use Submitted Photograph(s)

SWWBP Ltd agrees that you own the copyrights in the photograph(s) to be submitted and hereby grant SWWBP Ltd permission to use your photograph(s) in the manner described below. 
I hereby grant to SWWBP Ltd the royalty-free right to use and re-use, publish, reproduce, distribute, display, and create derivatives of, said photograph(s), in any manner, in whole or in part, modified or altered, either by themselves or in conjunction with other photographs, in any medium or form of distribution whatsoever, whether electronic, digital, internet, print, or otherwise, and for any purposes whatsoever, including, without limitation, all promotional and advertising uses for SWWBP Ltd products and/or those products of its subsidiaries or parent, and for other trade purposes, as well as using my name in connection herewith, if SWWBP Ltd so desires. I understand and agree to the terms of this Release and Consent to Use Submitted Photograph(s).